Frequently Asked
Questions
Find everything you need to know about our premium fabrics, S-fold systems, customized measurements, and professional Singapore installation services.
Products & Materials
What is the signature S-Fold drapery style?
The S-Fold (or Ripple Fold) drape system creates a continuous, perfectly symmetrical ‘S’ wave pattern along the entire width of the curtain. It utilizes a slim architectural track and specialized carrier tape so the folds never lose their shape or require manual readjusting after being drawn.
What is the difference between dimout and 100% blackout fabrics?
Dimout fabrics reduce incoming light while retaining a soft glow. Blackout fabrics use a specialized lining or coating to block virtually all external light.
Can I request physical fabric swatches before ordering?
Yes. Our stylist can bring physical swatches so you can compare colour, texture and opacity in your own space.
Are your fabrics flame-retardant and safe for commercial spaces?
Selected collections are available with flame-retardant certification for applicable commercial requirements.
Ordering & Customization
How do I schedule an on-site measurement consultation?
Contact us on WhatsApp with your preferred date and location. Our team will arrange a visit and take precise measurements.
Do you support motorized or smart home integrations?
Yes. We provide motorized systems compatible with selected remotes, wall controls and smart-home platforms.
What is the average lead time for custom drapes?
Lead time depends on fabric availability and fabrication complexity. We confirm the schedule after measurements are finalized.
Installation & Care
Who handles the installation of the drapery systems?
Our trained installation team handles tracks, hardware, dressing and final alignment.
How do I clean and wash my custom drapery?
Care depends on the selected fabric and lining. We provide the appropriate maintenance guidance with every order.
Can you install drapery systems in plasterboard or false ceilings?
Yes, subject to a site assessment. We select suitable mounting and reinforcement for the ceiling construction.
Shipping, Returns & Warranty
What is your Fitment Guarantee policy?
If a product does not fit according to measurements verified by our team, we will assess and rectify the fitment issue.
Do you offer a warranty on the hardware and motorized tracks?
Yes. Coverage varies by system, and the applicable warranty period is stated in your quotation.